{"id":1293,"date":"2025-06-24T16:29:54","date_gmt":"2025-06-24T16:29:54","guid":{"rendered":"https:\/\/copilotocolombia.com\/es\/?page_id=1293"},"modified":"2025-09-10T22:56:56","modified_gmt":"2025-09-10T22:56:56","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/copilotocolombia.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1293\" class=\"elementor elementor-1293\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-733b507 e-flex e-con-boxed e-con e-parent\" data-id=\"733b507\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec56a2d e-con-full e-flex e-con e-child\" data-id=\"ec56a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75d6c15 elementor-widget elementor-widget-heading\" data-id=\"75d6c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Preguntas <font color=\"#002196\">Frecuentes<\/font><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e97418e elementor-widget elementor-widget-taxonomy-filter\" data-id=\"e97418e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;taxonomy&quot;:&quot;faq_category&quot;,&quot;item_alignment_horizontal&quot;:&quot;start&quot;,&quot;selected_element&quot;:&quot;cd8eed3&quot;,&quot;multiple_selection&quot;:&quot;no&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"taxonomy-filter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search class=\"e-filter\" role=\"search\" data-base-url=\"https:\/\/copilotocolombia.com\/es\/\" data-page-num=\"1\">\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"compra-del-tag\" aria-pressed=\"false\">Compra del Tag<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"facturacion-y-documentos\" aria-pressed=\"false\">Facturaci\u00f3n y documentos<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"informacion-general\" aria-pressed=\"false\">Informaci\u00f3n general<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"instalacion-del-tag\" aria-pressed=\"false\">Instalaci\u00f3n del Tag<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"recarga-del-tag\" aria-pressed=\"false\">Recarga del Tag<\/button>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"__all\" aria-pressed=\"true\">\n\t\t\t\tTodo\t\t\t<\/button>\n\t\t\t\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div 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elementor-widget elementor-widget-image\" data-id=\"3000ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1372\" height=\"880\" src=\"https:\/\/copilotocolombia.com\/es\/wp-content\/uploads\/2025\/08\/FAQ-post.webp\" class=\"attachment-full size-full wp-image-5388\" alt=\"FAQ post\" srcset=\"https:\/\/copilotocolombia.com\/es\/wp-content\/uploads\/2025\/08\/FAQ-post.webp 1372w, https:\/\/copilotocolombia.com\/es\/wp-content\/uploads\/2025\/08\/FAQ-post-300x192.webp 300w, https:\/\/copilotocolombia.com\/es\/wp-content\/uploads\/2025\/08\/FAQ-post-1024x657.webp 1024w, https:\/\/copilotocolombia.com\/es\/wp-content\/uploads\/2025\/08\/FAQ-post-768x493.webp 768w\" sizes=\"(max-width: 1372px) 100vw, 1372px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-569e978 e-con-full e-flex e-con e-child\" data-id=\"569e978\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd8eed3 elementor-grid-1 elementor-grid-tablet-1 elementor-widget-tablet__width-inherit accordion-wrapper elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"cd8eed3\" data-element_type=\"widget\" data-e-type=\"widget\" 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Sans-serif;font-size:16px;font-weight:300;line-height:1em;}@media(max-width:767px){.elementor-5327 .elementor-element.elementor-element-31921d1{--gap:8px 8px;--row-gap:8px;--column-gap:8px;--flex-wrap:nowrap;--padding-top:16px;--padding-bottom:16px;--padding-left:12px;--padding-right:12px;}.elementor-5327 .elementor-element.elementor-element-d31d4b9{--padding-top:0;--padding-bottom:1.6px;--padding-left:12px;--padding-right:12px;}}\/* Start custom CSS for icon, class: .elementor-element-ee9b62c *\/.elementor-5327 .elementor-element.elementor-element-ee9b62c *{\n    line-height: 0;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3760 post-3760 faq type-faq status-publish hentry faq_category-compra-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfD\u00f3nde puedo comprar mi tag?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>El tag lo puedes comprar desde la p\u00e1gina web Copiloto, dando click en <a href=\"https:\/\/copilototag.com\/\" data-type=\"link\" data-id=\"https:\/\/copilototag.com\/\" target=\"_blank\" rel=\"noopener\"><strong><em>Compra tu tag<\/em>.<\/strong><\/a><\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3505 post-3505 faq type-faq status-publish hentry faq_category-facturacion-y-documentos\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo puedo ver el historial de recargas y consumos?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>Ingresa a tu cuenta Copiloto. En la opci\u00f3n &#8220;Movimientos de la cuenta&#8221; encontrar\u00e1s toda la informaci\u00f3n relacionada con tus recargas y los consumos realizados con tu TAG..<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3504 post-3504 faq type-faq status-publish hentry faq_category-facturacion-y-documentos\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfD\u00f3nde puedo acceder a la informaci\u00f3n de facturaci\u00f3n?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>Puedes acceder a toda la informaci\u00f3n de facturaci\u00f3n ingresando a tu cuenta Copiloto. En la opci\u00f3n <strong>Documentos de Soporte<\/strong> encontrar\u00e1s todos los detalles relacionados con tus documentos y facturas, los cuales se generar\u00e1n seg\u00fan la periodicidad que hayas seleccionado en tu perfil<\/p>\n\n\n\n<p><em>Nota: Encontraras las facturas de todos los servicios sobre los cuales copiloto esta autorizado a facturar<\/em><\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3503 post-3503 faq type-faq status-publish hentry faq_category-facturacion-y-documentos\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 documento genera Copiloto cuando se pasa por el peaje?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>Cada vez que pasas por un peaje, Copiloto genera una factura electr\u00f3nica que podr\u00e1s consultar en tu oficina virtual, espec\u00edficamente en la secci\u00f3n <strong>Pasos y Usos<\/strong>.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3501 post-3501 faq type-faq status-publish hentry faq_category-recarga-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 hacer si no me llega la confirmaci\u00f3n de la recarga?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p class=\"has-text-align-left\">El tiempo de confirmaci\u00f3n puede variar dependiendo del m\u00e9todo de recarga utilizado y factores externos como la conexi\u00f3n a internet. En general, recibir\u00e1s un correo electr\u00f3nico con el resultado de la recarga. Adem\u00e1s, podr\u00e1s consultar el historial de recargas y sus resultados en la secci\u00f3n <strong>Recargas<\/strong> de tu cuenta Copiloto. <\/p>\n\n\n\n<p class=\"has-text-align-left\">Si experimentas alg\u00fan inconveniente, te recomendamos verificar si el descuento se ha realizado correctamente en tu entidad bancaria. Si el problema persiste, no dudes en contactarnos por medio de nuestros canales oficiales.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3500 post-3500 faq type-faq status-publish hentry faq_category-recarga-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfEl saldo de mi cuenta lo puedo utilizar para todos los veh\u00edculos registrados?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>S\u00ed, siempre que los veh\u00edculos est\u00e9n registrados bajo el mismo esquema de pago, el saldo se comparte entre ellos.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3499 post-3499 faq type-faq status-publish hentry faq_category-recarga-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfTiene fecha de vencimiento el saldo de la cuenta?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>No, el saldo de tu cuenta Copiloto no tiene fecha de vencimiento..<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3497 post-3497 faq type-faq status-publish hentry faq_category-recarga-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfEn el costo del tag se incluye una recarga inicial?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>No, el costo del <strong>TAG <\/strong>corresponde \u00fanicamente al dispositivo. Si deseas utilizarlo, deber\u00e1s realizar una recarga por separado. \u00a1Es muy f\u00e1cil y r\u00e1pido de hacer! <\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3496 post-3496 faq type-faq status-publish hentry faq_category-recarga-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo recargo saldo o configuro mi pago?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>Es f\u00e1cil y sin costos:<\/p>\n\n\n\n<p>\u00b7 Recarga Simple: Desde la app\/web, recarga manualmente con tarjeta (d\u00e9bito\/cr\u00e9dito) o PSE.<\/p>\n\n\n\n<p>\u00b7 Pago Inmediato con Tarjeta: Vincula tu tarjeta de cr\u00e9dito para que el pago se realice en el momento del uso del servicio, sin necesidad de saldo previo.<\/p>\n\n\n\n<p>\u00b7 Puntos F\u00edsicos: Recarga en efectivo en corresponsales bancarios aliados (Punto Red, Punto de Pago).<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"5327\" class=\"elementor elementor-5327 e-loop-item e-loop-item-3483 post-3483 faq type-faq status-publish hentry faq_category-instalacion-del-tag\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-abad047 accordion-item e-flex e-con-boxed e-con e-parent\" data-id=\"abad047\" data-element_type=\"container\" data-e-type=\"container\" aria-expanded=\"false\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31921d1 e-con-full accordion-item-title e-flex e-con e-child\" data-id=\"31921d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b688baf e-n-accordion-item-title-text elementor-widget elementor-widget-heading\" data-id=\"b688baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfPuedo usar un solo Tag en varios carros?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9b62c e-n-accordion-item-title-icon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee9b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"9\" viewBox=\"0 0 14 9\" fill=\"none\"><path d=\"M1 1.5L7 7.5L13 1.5\" stroke=\"#191919\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d31d4b9 e-con-full accordion-item-description e-flex e-con e-child\" data-id=\"d31d4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec728 elementor-widget elementor-widget-theme-post-content\" data-id=\"7aec728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<p>No. Cada Tag est\u00e1 asociado de forma \u00fanica e intransferible a una sola placa por razones de seguridad y facturaci\u00f3n. Si tienes m\u00e1s de un veh\u00edculo, necesitar\u00e1s un Tag para cada uno. Puedes gestionarlos todos desde una sola cuenta Copiloto.<\/p>\n\n\n\n<p><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"2\" data-next-page=\"https:\/\/copilotocolombia.com\/es\/?e-page-cd8eed3=2\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\r\n<a class=\"page-numbers\" href=\"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/pages\/1293\/?e-page-cd8eed3=2\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Compra del Tag Facturaci\u00f3n y documentos Informaci\u00f3n general Instalaci\u00f3n del Tag Recarga del Tag Todo<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1293","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/pages\/1293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/comments?post=1293"}],"version-history":[{"count":9,"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/pages\/1293\/revisions"}],"predecessor-version":[{"id":6310,"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/pages\/1293\/revisions\/6310"}],"wp:attachment":[{"href":"https:\/\/copilotocolombia.com\/es\/wp-json\/wp\/v2\/media?parent=1293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}